Letter to the Editor: No problems with Financial Services

Dear Editor:

The following letter is in regards to the front page article about the woes that some students face from the financial services of this University.

I am a junior who transferred here from a community college in Pennsylvania, and so far the treatment I have gotten from all offices, including Student Financial Services, has been above my expectations.

Some of your interviewees have expressed that they have had to bug the staff in order to get anything accomplished—that was not what happened to me at all. I am in my second semester here, and every time I have either had to call or visit this office, I have always been greeted with friendly and prompt service.

A recent experience with the office was just two weeks ago when I went there to ask a question regarding a statement that was made on my SAR saying that my answer to the “how many in your household” question was inconsistent with my reportings.

I showed up at the office and told the secretary my problem. She proceeded to see if someone could help me with this issue. After a few minutes, I had the answers to my problems—all under 20 minutes.

I am sorry that some students have not experienced this, but I thank the employees of Student Financial Services for at least changing my attitude towards those in their position.

Sincerely,

Marie Brophy

Junior

Communications major